Last Updated: 08 JANUARY 2026

Welcome to EASTERN GOODS TRADING SDN BHD (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website https://mrhardware.net/ and any related services, including purchases, account registration, and customer support. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. General Terms

  • You must be at least 18 years old (or the legal age in your jurisdiction) to make a purchase.

  • All purchases are subject to product availability.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Account Registration

  • You are responsible for maintaining the confidentiality of your login details.

  • Notify us immediately of any unauthorized account activity.

3. Orders & Payments

  • All prices are listed in MYR and are subject to change without notice.

  • We accept FPX and eWallet only.

  • Orders are processed only after payment confirmation.

  • If an item is out of stock, we will notify you and issue a refund if applicable.

4. Shipping & Delivery

  • Shipping costs and delivery times vary based on location and carrier.

  • Risk of loss transfers to you upon delivery.

  • Delays due to unforeseen circumstances (e.g., weather, customs) are not our responsibility.

5. Returns & Refunds

  • Our return policy is 30 days from the delivery date.

  • Items must be unused, in original packaging, and with proof of purchase.

  • Refunds will be processed to the original payment method within 30 business days.

  • Shipping costs for returns are the customer’s responsibility unless the return is due to our error.

6. Intellectual Property

  • All content on our website (logos, text, images) is our property and protected by copyright laws.

  • Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website.

  • Our total liability for any claim related to our services is limited to the purchase price of the product in question.

8. Privacy Policy

  • Your personal data is handled in accordance with our Privacy Policy, which is incorporated into these Terms.

9. Governing Law

  • These Terms are governed by the laws of Malaysia, and any disputes will be resolved in its courts.

10. Changes to Terms

  • We may update these Terms at any time. Continued use of our website constitutes acceptance of the revised Terms.

11. Contact Us

For questions regarding these Terms, contact us at:

  • Email: support@mrhardware.net

  • Phone: 017-3154981

  • Address: UNIT 9-23, LEVEL 9, TOWER 1 WANGSA 118 NO.8, JALAN WANGSA DELIMA, WANGSA MAJU KUALA LUMPUR, WILAYAH PERSEKUTUAN

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.