Last Updated: 08 JANUARY 2026

At EASTERN GOODS TRADING SDN BHD (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mrhardware.net/ or make a purchase from us.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Shipping/billing address
  • Phone number
  • Payment details (processed securely via third-party providers like Stripe, PayPal, etc.)
  • Account login credentials (if you create an account)

Non-Personal Information

  • Browser type & IP address
  • Cookies & tracking data (see Section 5: Cookies & Tracking Technologies)
  • Purchase history & preferences

 

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders
  • To communicate with you (order confirmations, shipping updates, customer support)
  • To improve our website, products, and services
  • To prevent fraud and enhance security
  • For marketing (with your consent, where required by law)
  • To comply with legal obligations

 

3. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Payment processors (to complete transactions)
  • Shipping carriers (to deliver orders)
  • Service providers (e.g., email marketing tools, analytics)
  • Legal authorities (if required by law)

All third parties must comply with data protection laws.

 

4. Data Retention & Security

  • We retain your data only as long as necessary for business, legal, or tax purposes.
  • We implement security measures (SSL encryption, secure payment gateways) to protect your data. However, no online system is 100% secure.

 

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember cart items & preferences

You can disable cookies in your browser settings, but some website features may not function properly.

 

6. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Opt out of marketing communications
  • Restrict or object to data processing
  • Request a copy of your data

To exercise these rights, contact us at support@mrhardware.net

 

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices.

 

8. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from children.